Frequently Asked Questions
When can I use the NTS?
Monday 6:30 pm – 6:00 am Tuesday
Tuesday 6:30 pm – 6:00 am Wednesday
Wednesday 6:30 pm – 6:00 am Thursday
Thursday 6:30 pm – 6:00 am Friday
Friday 6:30 pm – 8:00 am Saturday
Saturday 5:00pm – All day Sunday – 6:00 am Monday
NTS does not provide service on the following Holidays.
New Year’s Day Memorial Day
Fourth of July Labor Day
Thanksgiving Day Christmas Day
Where can I go on NTS?
NTS is a shared ride service that will pick you up and take you to or from work, school, or life skills class during our hours
of operation. The ride must start and end within the corporate limits of Cedar Rapids, Marion, or Hiawatha. Depending
on your pick-up and drop-off location we may pick you up or drop you off at the closest bus stop or another designated
location. Click here to view a map of our service area.
How much does it cost?
The full fare on NTS is $5.00 for one ride. Discounted rides are available through the JARC program and the C.A.B.S.
program.Tickets may be purchased at the following locations:
The NTS office: 317 7th Avenue SE, Suite 205 Cedar Rapids, IA 52401
Marion City Hall: 1225 6th Avenue, Marion
Lindale Mall: Guest Services Desk
From the Driver: You can pay for one ride or purchase 5 ride passes only.
What is the JARC Program and how do I access it?
JARC (Job Access and Reverse Commute) is a program sponsored by the City of Cedar Rapids, area human services agencies, and area transportation agencies. The JARC program assists low-income families by providing reduced cost transportation to work, school, and life-skill classes. The JARC Program allows people who would not otherwise have transportation to work, school and life-skill classes to continue improving job seeking skills without worrying about transportation costs. All JARC participants must be referred by a qualified human services agency, temporary employment agency or an employer to participate in the program. For more information please call 319-286-5300 or contact one of the referring human service agencies.
What is the C.A.B.S. program and how do I access it?
The C.A.B.S. program assists individuals with disabilities in obtaining transportation to work and recreation activities.
Individuals with a C.A.B.S. pass receive a $2.00 discount on full fare NTS tickets. An application for the C.A.B.S.
program can be obtained at NTS,
317 7th Avenue SE, Suite 205 Cedar Rapids, IA 52401 or by calling Barb Beets 319-363-1321 ext 106
What do I do if I don’t have my ticket at the time of my ride?
If you do not have a ticket, a check, or money order for the amount of your ride you will not be allowed to ride. Payment is
expected at the time you board the NTS vehicle.
Can NTS take me home if my co-worker has a ride scheduled when I get off work, and I need a ride, too?
For the safety of our passengers and drivers, unscheduled riders are not allowed in NTS vehicles.
I have to change my pick up time and it is less than 24 hours?
NTS is a shared ride service and all rides are scheduled 24 hours in advance. By scheduling in advance we can plan
routes for the drivers that enable us to pick up as many passengers as possible. By operating this way we are able to
keep costs down and get more people where they need to go.
What if the NTS bus does not arrive at my scheduled pick-up time?
If you wish to check on the time of your scheduled pick-up, or if you have scheduled a pick-up, please call the office
number 319-363-1321. Press option 1 then option 3. You will be prompted to enter your rider ID number. If you don’t know your ID number, enter ext 104 and one of the NTS staff will give you your ID number.
Please allow 10 minutes after your scheduled pick-up time for the bus to arrive. For example: If your scheduled pick-up
time is 9:15 p.m. please be ready at 9:05 p.m., but wait until 9:25 p.m. for the bus to arrive. If it is more than 10 minutes
after your scheduled pick-up time, please call 319-981-1138 and leave a message indicating your ride has not arrived to
pick you up. We check messages as frequently as we can. If possible, please leave a call back number.
I am not sure that I scheduled my rides?
If you wish to check on the time of your scheduled pick-up, or if you have scheduled a pick-up, please call the office
number 319-363-1321. Press option 1 then option 3. You will be prompted to enter your rider ID number. If you don’t know your ID number, enter ext 104 and one of the NTS staff will give you your ID number.
I need to take my child to daycare before work, or pick up my child after work, school or life skills classes?
NTS can drop your child off or pick your child up from childcare as part of the parent’s ride as long as the following
conditions are met:
The parent must be in the NTS vehicle at the time of pick up or drop off
The parent must provide a car seat if required.
There will be a charge of one additional ticket.
Your childcare provider must have the child ready to go when we arrive for pick up.
What if the rider is under 18 years of age?
NTS provides rides to work, school, and life skills classes. We were established to provide work related rides. We do
not provide rides to school events such as sporting events, sports practice, or other extracurricular activities. However, if
riders are under 18 and going to work, school or life skill class during our hours of operation, they are welcome to ride.
Is there anything else I should know?
Eating, drinking, smoking, alcohol, and drug use are prohibited. We will not pick up riders who are intoxicated.
For more information call 319-363-1321, Monday thru Friday between 10:00 a.m. - Noon or 1:00 p.m. - 4:00 p.m.
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Links
Contact Us
Neighborhood Transportation Service Inc.
317 7th Avenue SE, Suite 205
Cedar Rapids, IA 52401
319-363-1321 Office
319-363-1876 Fax
“More than a ride…”
Now Located on the Human Services Campus!
